Returns policy

Your satisfaction is our first priority at Ultimate Cake Group. If your item is faulty upon receipt or is not as described, we will gladly exchange the item or refund your credit card. All returns are subject to us receiving the item back within 7 days of purchase. Items must be returned with their original packaging and, unless they were damaged prior to you receiving them, must still be in an unused and saleable condition.


Please return to:

Ultimate Cake Group

Factory 8 87-91 Hallam South Rd

Hallam, Victoria 3803

Email :

And also include the following information:

  • Your Order number if known (appears on the top of the confirmation email)
  • Your name and address
  • A description of the item you are returning
  • Whether you would like a refund or exchange. If you wish to exchange it for a different item, please include the name and item number of the replacement item.


These Terms and conditions are governed by the laws of Victoria, Australia. Any disputes arising in connection with these Terms and conditions are subject to the exclusive jurisdiction of the courts of Victoria, Australia.

Ultimate Cake Group makes no representation or warranty that the content of this website complies with the laws of any country outside Australia.

If you access this site from outside Australia, you do so at your own risk and are responsible for complying with the laws in the place where you access this website from.